Skip to content

Error Management in Ask AI for Reporting

When using Ask AI for Reporting, there may be cases where no visuals can be configured and displayed.

Error types and associated messages

In such cases, the system displays error messages to describe the detected issue and help the user identify it.

Condition Error message displayed
The reporting project for Ask AI has not yet been populated with data from CCH Tagetik "It is not yet possible to ask questions to ASK AI, please try again later. If the problem persists contact support."
no measure is identified in the question asked... "From your request it was not possible to tell what measure you are referring to"
There is no reporting view containing the measure identified and found in the reporting project for Ask AI... From your request, I understood you want the measure "measure_name". I can't find a reporting view with the measure "measure_name" or there is no data.
The AskAI chat session expires after a period of inactivity and the page must be reloaded... "Your session has expired due to inactivity. Please reload the page."