Skip to content

Collaborative Office FAQ

Below is a list of Frequently Asked Questions about the Collaborative Office.Net Client.

Each FAQ is followed by the relevant answer / instructions.

Below is a collection of the Frequently Asked Questions with the relevant answers / instructions.

The FAQ have been grouped by type of activity for better convenience. More in detail:

  • FAQ - Creation of a document
  • FAQ - Errors when saving a document
  • FAQ - Update errors
  • FAQ - .NET client related errors
  • FAQ - General errors, Word failure and installation issues.

Collaborative Office_FAQ_Data processing

The "Unable to execute the data processing..." error occurs after launching the data processing

Whenever you run a data processing from form (whose code is specified in the error message) which is not related to the process / scenario / period used to access the table in data entry, the system returns the "Unable to execute the data processing (cod.elaborazione) for the collection (cod.processo), Scenario (cod.scenario), Period (cod.periodo)" error. If you try and run the same data processing with the same filters from the process cockpit, such data processing will not be visible.

Solution. You have to enable the data processing for the specific process / scenario / period via web application.

A data processing run from form seems not to be working or to behave differently than when it is run directly from the web interface

Sometimes, when you run a data processing from form (either via button or upon saving), it may happen that:

  • the data processing does not behave as expected (provides different results or no results at all)
  • the data processing behaves differently than when it is run from web interface even if the same filters are applied. FAQ on the use of .NET client

Typically, these problems are due to errors in the run from form settings . For example, the filling mode of a parameter is set to "Automatic" but then this cannot be used as it refers to dimensions that do not exist in the prompt / tab filters.

Solution.

For more detailed insight, it is necessary to retrieve the logs generated after launching the data processing. Such logs can be retrieved after run by clicking on the Statistics button on the Data Entry and Navigation ribbon bar.

In case of errors, click on the "i" button. A window will pop up showing:

  • on the left hand side, the log (with date/time) of all data processes run from this form since it has been opened
  • on the right hand side, a set of tabs:
  • Result. Shows the result of the data processing
  • Parameters. Shows the settings of the parameters requested in the wizard at runtime based on the form filters.
  • Detail. Shows the set of properties with which the data processing was run. Typically, the Detail tab provides information about most of the parametrization issues as here you can easily spot any missing or wrongly translated parameter.
  • Stack Trace (only if the data processing fails with application crash). Shows the exception generated on the server.
  • Preliminary check. Shows the messages generated by the preliminary check performed before execution

PPT Client

When the columns of a table are manually resized, the update returns the message "The table {table description} presented a different number of rows/columns compared to the source that generates it".

In case of merged cells, if you manually modify the size of a table object (column width or row height), the structure of the table object is different from that of its source.

Solution. To set up the width of a column (or the height of the row) to a specific size, click on a cell of the column / row to resize and, in the Cell Size group of the Layout tab, click on the Table column width (Table row height) box and then specify the desired options.